If you need to cancel your order, you may do so before it has been shipped for a full refund. Once your order enters the shipping process, cancellation is no longer possible. To cancel an order, please contact our customer service team as soon as possible. We process cancellations within 1-2 business days, and your refund will be issued to your original payment method within 5-7 business days after cancellation confirmation.
Please note that we cannot cancel orders that have already been packaged and handed over to our shipping partners. In such cases, you may need to wait for the package to arrive and then initiate a return following our standard return policy.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items marked as final sale. Please check the product description carefully before making your purchase.
Once your return is approved, we will process your refund within 3-5 business days. The refund will be automatically applied to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account, typically within 5-10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our mistake.
For items purchased during promotional periods or with discounts, the refund amount will reflect the actual price paid after discounts.
If you haven't received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details.
For payments made via PayPal, we recommend checking your PayPal account balance before contacting us, as refunds often appear there immediately. If there's any discrepancy, please provide us with your PayPal transaction ID for faster resolution.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and payment details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Company Name:
Address: Cotton Blossom Lane, Montgomery, AL
Email: [email protected]
Phone: +1 825 543 5973
Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
